Page 124 - Arvind 2024

C.4: Principle 4
Essential indicators
1. Describe the processes for identifying key stakeholder groups of the entity.:
For our diverse stakeholders with varied interests across the capitals, it is inherently important for us to understand their expectations and integrate those into our business strategy. The procedures for identifying key stakeholder groups are conducted in a multi-faceted manner. First, an internal analysis is performed by categorizing individuals or groups who are directly linked with us, such as shareholders, employees, customers and suppliers, local community, government agencies, or the media. Afterwards, their relations to the organization are examined. This includes evaluating their interests, influence, proximity, and other relevant aspects towards the organisation. Furthermore, ongoing stakeholder mapping is undertaken to review and revise the understanding of these key stakeholder groups as their relationships and importance may evolve over time. This methodology ensures all significant stakeholders are identified and their positions understood.
2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.:
Stakeholder group
Whether identified as vulnerable & marginalized group
Channels of communication
Details of other channels of communication
Frequency of engagement
Details of other frequency of engagement
Purpose and scope of engagement including key topics and concerns raised during such engagement
No
Website
We have dedicated relationship managers to address customer needs, and we also provide a dedicated portal for customers to access information such as payment records and construction status.
Others - please specify
Continuous engagement throughout the year
No
Newspaper
Public disclosures include annual reports, quarterly financial performances posted on websites, newspapers, and published accounts. Detailed discussions occur during analyst meetings, investors call and investor presentations.
Others - please specify
Quarterly and event based
No
Other
Internal training initiatives, a well-structured interactive appraisal process, rewards and recognition programs. Chat with M.D., Employee Engagement Programs, Sports Events, CLAP (Compliment, Laud, Appreciate, Praise) Cards are some of the few initiatives to bring out the best, motivate and recognize employees’ strengths. The Leadership Enclave / Town Hall Meets are few platforms where individual / team’s contribution to organizational success, has been recognized and rewarded.
Others - please specify
As per planned activities
No
Community Meetings
We engage in activities with institutions such as the Arvind Foundation and SHARDA Trust, and our business development and civil & execution teams collaborate with them.
Others - please specify
As per planned activities
Customers
Investors
Employees and Workers
We aim to cultivate enduring, long-term relationships with our customers. We actively engage with them to gain a deeper understanding of their expectations and needs, and we strive to fulfill these through our offerings.
We understand the concerns and expectations of investors and then take action to create significant value.
It aids in communicating the organization's vision, goals, and expectations, while also facilitating a better understanding of employees' career aspirations, job satisfaction, and development objectives.
Local Community
We aim to establish sustainable and cohesive community relations, positively impacting the quality of life within the local community.
122 | Arvind SmartSpaces Limited