Page 141 - Arvind 2024

Questions
Response
If available, provide a web-link of the policy.
Corporate Overview
Statutory Reports
Financial Statements
The Company has an Information Security and Data Privacy Policy. The purpose of this policy is to state the organisation’s directive towards data confidentiality and to ensure adequate safeguards to prevent misuse or loss of information. The Company has taken adequate precautions for the protection of data and has ensured that information related to its employees is secure. Appropriate controls are in place to prevent unauthorised disclosure or modification. Under this policy, Cybersecurity Grievance Team has set a mechanism to handle such incidents once they are reported to the team. The policy also includes details of various security incidents that needs to be reported, and also has a Cybersecurity Incident Response Plan. The Response Plan has four major components which include: Preparation, Detection and Analysis, Response and Remediation, and Recovery.
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services.:
No such incident related to the mentioned topics has been reported.
7. Provide the following information relating to data breaches:
a. a. Number of instances of data breaches.: 0
b. Percentage of data breaches involving personally identifiable information of customers. : 0.
Leadership indicators
1. Channels / platforms where information on products and services of the entity can be accessed (provide web link, if available):
The pertinent information about our products and services is readily accessible via our official website. Further details can be procured by visiting this URL: https://www.arvindsmartspaces.com/
2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services:
To foster awareness and educate consumers about the safe and responsible usage of products and/or services, relevant procedures are instigated. These include the deployment of numerous informational sign boards with the aim of enlightening property owners about the effective utilization of energy and additional natural resources. Ultimately, this aims to encourage practices that benefit the environment.
3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services:
We have established a collaboration with My Gate, an effective communication platform with customers. This service has been put in place as a mechanism to enable them to notify their grievances relating to our services. Our customers’ interest remains our paramount concern, hence, we are committed to ensure they are kept well-informed and updated through a reliable and prompt information system.
4. Details about display of product information. :
Does the entity display product information on the product over and above what is mandated as per local laws?
If yes, provide details in brief.
Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole?
Questions
Response
NA
NA
Annual Report 2023-24 | 139